Question 1

I'd like KBM to manage my property. How do I start?

Accepted Answer

We manage hundreds of properties on Maui, Oahu, the Big Island, and Park City, Utah. We would love to manage yours! Please enter your information at https://kbmresorts.com/management and one of our representatives will get back to you as soon as possible!

Question 2

Can we have a rollaway bed?

Accepted Answer

For all of our Maui stays, we do include a rollaway bed. Please be sure to request it by emailing guestservices@kbmresorts.com, or check your guest portal to add important details or requests during your stay! At this time we do not offer rollaway beds on the Big Island or Oahu, we apologize for the inconvenience.

Question 3

Can we have a second pack n play and high chair?

Accepted Answer

Yes, you can! We know travelling with children can be tough, so we want to make it as easy as we can for you. Please reach out to guestservices@kbmresorts.com to request additional pack n plays and high chairs or for more information about this amenity!

Question 4

What kind of toiletries do you provide, if any?

Accepted Answer

We provide L'Occitane premium toiletries in each of our units, including shampoo, conditioner, body wash, and lotion.

Question 5

Do you include coffee and sugar at your rentals?

Accepted Answer

Yes, we do provide a starter pack of local coffee and sugar!

Question 6

Do you provide beach gear for your Hawaii rentals?

Accepted Answer

Our beach package includes everything you need for a relaxing day by the water: a comfortable umbrella for shade, two beach chairs for ultimate relaxation, and a cooler to keep your drinks and snacks refreshingly cold. It's the perfect set-up for enjoying the sun and surf in comfort!

Question 7

Why would I want to use a vacation rental company rather than manage my rental on my own?

Accepted Answer

Using a property management company for your vacation rental can offer several advantages compared to managing it yourself. Here are some key reasons why you might consider hiring a property management company: time and effort savings, the management company usually has expertise and years of experience, higher revenue potential for your property, familiarity with legal compliance, and guest services that we offer, just to name a few. While managing a vacation rental yourself can save you the property management fee (usually 10-20% of your rental income), it comes with significant responsibility and time investment to do correctly. If you are looking for a property management company for your new property or considering switching over, contact us today at (808) 460-6050 for Hawaii properties and (435) 523-4546 for Utah properties, or email vip@kbmresorts.com for more information.

Question 8

Do you offer any special deals?

Accepted Answer

From free rental cars to flight gift cards, we have deals on offer throughout the year, depending on the location. Please check out our promotions page to learn more about all of our current offers!

Question 9

Do you allow early check-ins and late check-outs?

Accepted Answer

Each development has their own specific check in and check out time, but generally speaking check out is at 11am and check in is at 4pm. Please check the specific details on the unit you are interested in, or give us a call and one of our friendly representatives will be happy to assist you. We will always do our best to accommodate our guests' schedule.

Question 10

Do you allow children at your properties?

Accepted Answer

Yes, we do! All of our properties are family friendly. We even have units that can be booked in the same building or development to accommodate your entire group.

Question 11

Is there a pool at my resort?

Accepted Answer

Depending on what resort or development you are staying at, there will be at least one if not multiple pools for everyone to enjoy. Please check out the resort's information on the landing page for each development, where you can find specific information for that resort.

Question 12

Do you provide free wifi?

Accepted Answer

All of our properties are equipped with high speed wireless internet. If you are staying at one of our properties and are having connectivity issues, please do not hesitate to reach out to guestservices@kbmresorts.com right away so we can help solve the issue.

Question 13

Is it worth it to update my property for short term rentals?

Accepted Answer

Updating your property can significantly increase its rental income, especially if the property is in a desirable location. Renovations that improve the appeal of the property&mdash;such as upgrading the kitchen, bathrooms, or adding high-quality furnishings&mdash;can justify higher nightly rates. Additionally, vacationers often look for properties with modern amenities, so a well-maintained, updated space may attract more bookings and higher-paying guests, leading to a better ROI. If you would like to learn more about our property management services, give us a call today at (808) 460-6050 for Hawaii inquiries and (435) 523-4546 for Utah inquiries.

Question 14

How old do I have to be to rent a car?

Accepted Answer

You must be 25 years of age or older and have a valid drivers' license.

Question 15

How do I upgrade my car?

Accepted Answer

Feeling like upgrading your rental car? No problem! Click here to learn more about details such as upgrade options and pricing, or email cars@kbmresorts.com for more details!

Question 16

How can I add another driver?

Accepted Answer

Please email guestservices@kbmresorts.com with the full name of each driver, the car option you would like, your reservation number, and dates of stay.

Question 17

When do I have return the rental car?

Accepted Answer

You must return your rental on the day of your check out no later than the same time you picked it up.

Question 18

I have a late flight, can I keep my rental car until then?

Accepted Answer

Keeping your rental car longer than the scheduled time is subject to availability, however, if available we do charge $150/half hour.

Question 19

How do I select my car?

Accepted Answer

Please click here to see all of our options for your rental car!

Question 20

Do you allow pets?

Accepted Answer

We do not allow pets at any of our properties unless it is a service animal. If you have a service animal, please let us know at the time of booking so we can make note of this.

Question 21

Do you offer travel insurance?

Accepted Answer

Yes, we do! We want you to have the best (and safest) vacation ever, and you can add travel insurance at the time of booking. If you have any additional questions regarding our travel insurance, please don't hesitate to reach out to us at guestservices@kbmresorts.com

Question 22

What if I have a problem during my stay? How quickly will you respond?

Accepted Answer

At KBM Resorts, guest satisfaction is our top priority. Our local team is onsite and available 24 hours a day, 7 days a week, and responds to guest service calls within an average of just 10 minutes. Our nearby warehouses hold over 750 commonly needed service items, allowing us to quickly resolve most issues on the first visit.

Question 23

What forms of payment do you accept?

Accepted Answer

Check or credit card

Question 24

Why should I rent a vacation rental instead of a hotel room?

Accepted Answer

Experience the comfort and charm of a vacation rental, where every property feels like your home away from home. Each unit is uniquely owned and thoughtfully decorated to offer a personalized touch, creating a warm and inviting atmosphere. Our rentals feature fully equipped kitchens, saving you money on dining out and offering extra convenience&mdash;especially for families traveling with children!
What you see is what you get: the photos on our website are accurate representations of the exact unit and its stunning view, so you&rsquo;ll know exactly what to expect. Unlike hotels, which only offer vague view categories and no guarantee of your specific room, with our vacation rentals, you&rsquo;re assured of the unit and view you&rsquo;ve chosen. Book with confidence and enjoy a truly tailored getaway experience!

Question 25

What is the difference between an "oceanfront" and "ocean view" condo?

Accepted Answer

"Oceanfront" view is an unobstructed 180 degree view of the ocean. "Ocean view" would be a view of the ocean with possible obstructions or a view at an angle or between two objects or buildings.

Question 26

Do you allow pets?

Accepted Answer

We do not allow pets at any of our properties unless it is a service animal. If you have a service animal, please let us know at the time of booking so we can make note of this.

Question 27

Do you allow pets?

Accepted Answer

We do not allow pets at any of our properties unless it is a service animal. If you have a service animal, please let us know at the time of booking so we can make note of this.

Question 28

Where do I send my check?

Accepted Answer

If your stay is in Hawaii, please mail your check to: 
KBM ResortsOffice & Guest Reception3350 Honoapiilani Road Suite #214Lahaina, Hawaii 96761
 
If your stay is in Park City, please mail your check to: 
KBM Resorts1729 Sidewinder Dr. #100Park City, UT 84060

Question 29

How do I request bed configuration changes?

Accepted Answer

Once you have your reservation number, please make your selection within the guest portal (invoice) with your requests. If you have any issues with this, please contact guestservices@kbmresorts.com

Question 30

How do I complete the second payment of my balance?

Accepted Answer

You should have received an email with a link to finalize payment of your final payment. Please email reservations@kbmresorts.com if you have not seen that email or would like to pay by check.

Question 31

Do you have a front desk available if we run into issues?

Accepted Answer

Yes, we do! Depending on where you are staying, there is a number to reach our front desk services in the event you need something or run into an issue. If it is not an urgent matter, please email guestservices@kbmresorts.com and a member of our team will get back to you within 24 hours!

Question 32

Do you offer housekeeping? If so, what are the charges?

Accepted Answer

Yes, we do offer housekeeping! The departure cleaning is included in your invoice once you select dates.

Question 33

Can I pay with multiple credit cards?

Accepted Answer

Yes, you can! Please email reservations@kbmresorts.com for assistance in splitting payment.

Question 34

If I don't want a rental car, do I get a credit towards my reservation?

Accepted Answer

At this time, we do not offer a credit for a free rental car not being available or a guest not wanting one as KBM Resorts pre-purchases our rental car inventory in bulk in exchange for a significant discount, and thus no refund is available for not taking advantage of our complementary rental car program.

Question 35

Are there resort fees?

Accepted Answer

Some of our resorts do charge a daily resort fee, which covers use of the common areas. This fee ranges from 12-20 USD depending on the resort. Please refer to the property details above to see if that applies to this particular unit.

Question 36

Do you provide beach towels for Hawaii units?

Accepted Answer

Yes, we do! Beach towels and beach packages are provided at all of our Hawaii units. We provide one beach towel for each person on the reservation. The beach package includes one umbrella, two chairs, and one cooler. Due to demand, we cannot provide additional beach chairs or umbrellas.

Question 37

What if I need to pick up my rental car after midnight?

Accepted Answer

Car rental pick up times are dependent on the hours of whichever company your car rental is with, Budget or Avis. Budget closes at 11pm so you must pick up your vehicle before this time. If you for some reason arrive after 11pm, you will need to pick up the car on the following day. Please let us know as soon as you can if your flight is delayed or you are unable to pick up the car for any reason.

Question 38

Do you provide beach umbrellas?

Accepted Answer

We provide one beach umbrella, 2 beach chairs and one cooler free of charge per unit booked!

Question 39

If I book a specific home, is that the home I will arrive to on my vacation?

Accepted Answer

Yes, when you book a specific home, that is the same exact home you will arrive to on your vacation. Any details specified in the home's description should be honored, such as bed sizes and number of beds, air conditioning and/or heating and if there are accessibility features.

Question 40

How do I cancel my reservation?

Accepted Answer

To cancel your reservation, please contact our Reservation team at (808) 568-3270 and we would be happy to assist.

Question 41

What is KBM Resort's Cancellation Policy?

Accepted Answer

KBM offers a flexible cancellation plan to fit your travel lifestyle.
If you cancel greater than 90 days from arrival - full refund less $99 cancellation fee
If you cancel 45-90 days from arrival - full refund less initial deposit
If you cancel less than 45 days from arrival, KBM Resorts will attempt to re-rent your villa and share 100% of the new nightly rate we receive for the dates you originally booked.At this time, credits toward future stays are not possible due to the nature of short term rental market.

Question 42

Why should I rent a vacation rental instead of a hotel room?

Accepted Answer

Experience the comfort and charm of a vacation rental, where every property feels like your home away from home. Each unit is uniquely owned and thoughtfully decorated to offer a personalized touch, creating a warm and inviting atmosphere. Our rentals feature fully equipped kitchens, saving you money on dining out and offering extra convenience&mdash;especially for families traveling with children!
What you see is what you get: the photos on our website are accurate representations of the exact unit and its stunning view, so you&rsquo;ll know exactly what to expect. Unlike hotels, which only offer vague view categories and no guarantee of your specific room, with our vacation rentals, you&rsquo;re assured of the unit and view you&rsquo;ve chosen. Book with confidence and enjoy a truly tailored getaway experience!

Question 43

What is the difference between VRBO/HomeAway/AirBnB and your site?

Accepted Answer

VRBO, HomeAway, and Airbnb are great platforms for visibility, but we&rsquo;re the property management team that takes care of everything from marketing and bookings to maintenance and housekeeping. By listing on these sites, we ensure our homes get maximum exposure while making the process easier for both homeowners and guests.

Question 44

What if I have a problem during my stay?

Accepted Answer

If it is not urgent, you can expect a response within 24 hours. Any urgent inquiries should be reported to your respective guest representative, depending on where your stay is. Please refer to the Guest Portal to find out who that is - it is where we store all of the important details (and fun stuff!) for your upcoming visit.

Question 45

What forms of payment do you accept?

Accepted Answer

Check or credit card

Question 46

Do you offer travel insurance?

Accepted Answer

Yes, we do! We want you to have the best (and safest) vacation ever, and you can add travel insurance at the time of booking. If you have any additional questions regarding our travel insurance, please don't hesitate to reach out to us at guestservices@kbmresorts.com

Question 47

Do you allow pets?

Accepted Answer

We do not allow pets at any of our properties unless it is a service animal. If you have a service animal, please let us know at the time of booking so we can make note of this.

Question 48

The unit we are interested in has different bed configuration options. How do we ensure the right size bed, if that is an option?

Accepted Answer

Some of our units do have multiple bed configurations in some of their rooms. For example, one of the bedrooms may normally have a king size bed, but can be turned into two twins. If you would like to request a configuration change, please send an email to guestservices@kbmresorts.com as soon as possible, including your reservation number, full name the reservation is listed under, and what configuration you would prefer. Please do this at least 72 hours prior to arrival, so we can ensure your request is attended to prior to arrival.

Question 49

Do your properties have carbon monoxide and smoke alarms?

Accepted Answer

Yes, all of our properties have functioning carbon monoxide and smoke alarms. Please do not alter or unplug these alarms during your stay, as they are installed and maintained to ensure guest safety.

The KBM Advantage: Guest FAQ

Everything you need to know about booking with KBM Resorts - policies, amenities, rental cars, booking details, guest services, and special deals.