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KBM Vacation Rental Cancellation Policy, Explained

Every KBM reservation booked directly on kbmresorts.com can be cancelled free within 24 hours of booking. After that, the schedule follows your check-in date: more than 90 days out, you receive a full refund minus a $99 plus tax cancellation fee; 45 to 90 days out, the deposit is forfeited; within 45 days, the booking is non-refundable.

By KBM Resorts Local Experts · Last updated 2026-10-29

The policy at a glance

KBM keeps its cancellation policy simple, and it applies to Hawaii rentals on Maui, Oahu and the Big Island as well as Park City homes booked direct. It works in two stages that belong to one policy. First, a free 24-hour window opens the moment you book. Then a schedule based on your check-in date takes over. The earlier you cancel, the more you recover. Your exact terms appear in the Terms and Cancellation Policy at checkout, before you pay, so you always see them first. Bookings made on another site follow that site's rules instead, which we cover below.

Your free 24-hour window

Every reservation booked directly on kbmresorts.com can be cancelled free within 24 hours of booking. Book a Maui condo or a Park City home, then change your mind over dinner, and you can cancel without a fee. The window gives you a calm moment to confirm dates with your travel companions and your calendar. It is not a separate rule that competes with the schedule. It is the first stage of the same policy, and the schedule applies only once the 24 hours have passed.

After 24 hours: the schedule by check-in date

After the first 24 hours, the refund depends on how far away your check-in date is. Cancel more than 90 days before arrival and you receive a full refund, minus a $99 plus tax cancellation fee. Cancel between 45 and 90 days before arrival and the deposit is forfeited. Cancel within 45 days of arrival and the reservation is non-refundable. Your deposit is refundable only when you cancel more than 90 days out. Refunds are typically issued in about 1 to 3 weeks, depending on the payment method. Date changes are also possible when requested more than 90 days before arrival.

Changing dates, weather and other common questions

Some situations come up often. Weather-related cancellations are not refunded by KBM on their own, and nights missed because of a late arrival or a cancelled flight are not refunded either. Medical emergencies fall under the standard policy, and guests with travel insurance file a claim with their insurer. KBM does not typically offer future-stay credits in place of a refund, though exceptions are sometimes possible, so contact reservations. Booked through VRBO, Airbnb or another site? That site's cancellation policy applies, and you cancel directly through that platform. Activities booked through KBM concierge follow each vendor's own cancellation window, which KBM confirms at booking.

Protecting your trip with travel insurance

Travel insurance is the way to protect a trip against the unexpected. KBM offers CSA Travel Protection, administered by Generali Global Assistance, at the time of booking. It must be added when you book and cannot be added afterward. Covered reasons include general sickness and mandatory hurricane evacuations, with Trip Cancellation up to 100% of trip cost and Trip Interruption up to 150%, subject to the policy's terms and exclusions. It is not cancel-for-any-reason coverage. Read the plan details before you add it, and file any claim with the insurer directly.

The exact terms for your unit appear at checkout and in your confirmation, and policies can change, so please confirm them before you book.

Frequently Asked Questions

Can I cancel my reservation for a full refund?

Within 24 hours of booking directly on kbmresorts.com, yes - cancelling is free. After that, cancel more than 90 days before arrival for a full refund minus a $99 plus tax fee. Closer to arrival, the deposit is forfeited or the booking is non-refundable.

What is your cancellation policy?

Direct bookings can be cancelled free within 24 hours. After that, more than 90 days before arrival earns a full refund minus a $99 plus tax fee, 45 to 90 days forfeits the deposit, and within 45 days is non-refundable. Your exact terms appear at checkout under Terms and Cancellation Policy.

Is my deposit refundable?

Outside the free 24-hour window, your deposit is refundable only if you cancel more than 90 days before arrival. Between 45 and 90 days out, it is forfeited. Refunds typically take about 1 to 3 weeks to arrive, depending on the method used.

Can I change my dates?

Yes, date changes can be made if requested more than 90 days before arrival. Reply to your confirmation email to reach reservations, or write to concierge@kbmresorts.com with general questions.

Do you refund cancellations for weather or a missed flight?

KBM does not refund weather-related cancellations on their own, nor nights missed because of a late arrival or a cancelled flight. Medical emergencies fall under the standard policy. Guests with travel insurance file a claim with the insurer, so consider adding coverage at booking.

What happens if the property cannot honor my booking?

In the rare case a property cannot honor a booking, such as unexpected renovation work, KBM reaches out to you directly. We often move guests to a comparable unit at the same rate.

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