








































Book Direct & Save
- Best Price Guaranteed. We guarantee the lowest rate for our homes when you book with KBM Resorts.
- Free rental car on Hawaii stays of 6+ nights, subject to availability (excludes Dec 15–31).
- Free 24-hour cancellation. Cancel free within 24 hours of booking.
- No booking-site fees. Booking direct avoids third-party service fees.
- Local team. Direct access to our team before, during and after your stay.
Honua Kai HKK-425
Ocean View


Accommodations
Honua Kai is a full-amenity beachfront resort on Ka'anapali Beach in West Maui, and the Konea tower sits within those grounds, with sparkling heated pools, waterfall features, and hot tubs all within an easy walk. Guests can dine at the resort's own Duke's Beach House restaurant, book a treatment at Mana Ola Spa, or
Highlights
- 3 Bedrooms
- 3 Bathrooms
- Sleeps 8
- 1,610 sq.ft. interior
- 225 sq.ft. balcony
- Ocean View
- Air Conditioning
- 4th floor
Views



Balcony / Patio


Primary Bedroom
- Bathroom In Hall


Second Bedroom
- Bathroom In Hall



Third Bedroom
- Bathroom In Hall


Bathroom 1
Double sink vanity with a large mirror, a glass enclosed shower and a separate bathtub, finished in warm brown tile.


Bathroom 2
Glass enclosed tile shower and a stone topped vanity with a framed mirror.

Bathroom 3
Deep bathtub and a separate glass enclosed shower, with a wood vanity, towel storage beneath the counter and warm brown tile.


Living room
Open living area on the fourth floor of the Konea tower, with a window and a Smart TV, looking out toward the ocean with Honua Kai's sunsets visible to the west. A sofa sleeper adds sleeping space for additional guests, and central air conditioning serves the room.
- Living Room
- Window
- Smart TV
- Couch / Sofabed



Kitchen
Open kitchen with an island and bar stools, stone countertops and a stone backsplash, wood cabinetry and stainless steel appliances including a range with oven, microwave, built in oven and dishwasher, plus a double sink.
- Trash Cans
- Blender
- Coffee Maker: Drip
- Cookware and Kitchen Utensils
- Cupboard
- Dish Rack
- Dishes & Utensils
- Dishwasher
- Freezer
- Full Gourmet Kitchen
- Kettle
- Microwave
- Modern Kitchen
- Oven
- Pans
- Paper Towels
- Plates
- Refrigerator
- Spices
- Tea Pot
- Toaster
- Wine Glasses




Outdoors





Other Features



Pool
- Hot Tub
- Resort Pool
- Pool Cover
- Pool Towels
- Pool Waterfall
- Shallow End Pool
- Electric Scuba
- Pool Cabanas
- Pool Sun Loungers
- Pool Umbrellas
- Children's Pool
- Heated Pool
- In-Ground Pool
- Infinity Pool
- Lazy River Pool



Policies
- Check-in: 4:00pmCheck-out: 11:00am
Minimum stay:
1 NightMax Occupancy:
8 GuestsSmoking:
Not AllowedParties/Events:
Not AllowedPets:
Not AllowedAge Requirement:
Must be 25 to make booking
Amenities
Linens
- Bath Towels
- Beach Towels
- Linens Provided
Laundry
- Clothes Dryer
- Clothes Washer
- Iron
- Ironing Board
- Private Laundry
Heating and Cooling
- Air Conditioning
- Ceiling Fans
Arrival
- Arrival Day Flexible
- Express Check In
- Express Checkout
- Late Check-Out Available
Accessibility
- Ask For Accessibility
- Elevator
Entertainment
- Premium TV Channels
- Digital Cable TV
- Flat Screen TV
- Smart TV
Wifi & Internet
- Free High-Speed Internet
- Internet Coverage All Rooms
- Internet Coverage Public Areas
- Wireless Internet
Phone
- Free International Calls
- Free Local Calls
- Telephone
Children
- Complimentary Booster Seat
- Complimentary Child Size Cutlery & Dishware
- Complimentary Pack N Play
- Baby Cribs, Beds, and Other Amenities Available
Floorplan
- Balcony
- Bathroom
- Bedroom
- Dining Area
- Dining Room
- Kitchen
- Living Room
Cleaning and Sanitization
- Vacuum Cleaner
- Energy Efficient
- Renewable Energy - Solar
- Renewable Energy - Wind
- Sanitized with Eco Friendly Products
- Housekeeping Every-Other-Day Available For An Additional Fee
- Housekeeping Every-Third-Day Available For An Additional Fee
- Housekeeping Everyday Available For An Additional Fee
Safety
- Carbon Monoxide Detector
- Deadbolt Lock
- Emergency Contact: Fire
- Emergency Contact: Medical
- Emergency Contact: Police
- Emergency Exit Route
- Fire Extinguisher
- First Aid Kit Available
- Outdoor Security Lighting
- Path To Entrance Illuminated
- Smoke Detector
Amenities
- Birdwatching
- Wildlife Viewing
- Complimentary LAFORRÉ Bath and Body Lotions
- Complimentary LAFORRÉ Hand and Face Soaps
- Complimentary Soap Shampoo & Conditioner
- Complimentary Tea and Coffee
Environment
- Energy Efficient
- Renewable Energy - Solar
- Renewable Energy - Wind
- Sanitized with Eco Friendly Products
- Language English
- Mountain
- Near Ocean
- Near Private Beach Direct Access
- Resort
- Apartment
- Condo
- Luxury
- Modern Style
Fitness & Spa
- Gym / Exercise Facilities
- Hydrotherapy
Pool
- Hot Tub
- Resort Pool
- Pool Cover
- Pool Towels
- Pool Waterfall
- Shallow End Pool
- Electric Scuba
- Pool Cabanas
- Pool Sun Loungers
- Pool Umbrellas
- Children's Pool
- Heated Pool
- In-Ground Pool
- Infinity Pool
- Lazy River Pool
Nearby Activities
- Bar & Lounge
- Birdwatching
- Gift Shop
- Kayaks
- Play Ground
- Skydiving
- Surfing And Boogieboarding
- Waterslide
Business
- Laptop Workspace
Concierge
- Babysitting Services
- Dry Cleaning Services
- Grocery Delivery
- Luggage Storage Facilities
- Meal Delivery Available
- Personal Activities Concierge
- Personal Shopping Service
- Private Chef Services
- Restaurant Guides
- Scuba Equipment Rentals
- Sommelier Pairing Service
- Wedding Services
Transportation
- Chauffeur Available
- Rental Car Available
- Rental Car Recommended
- Taxi Available
- Uber + Lyft Available
- Paid Airport Shuttle Available
Shops
- Airport
- Art Galleries
- ATM/Cash Machine
- Barber Shop
- Bars
- Beach
- Beauty Salon
- Boutiques
- Church
- City Center
- Currency Exchange
- Doctor On Call
- Downtown
- Drugstore
- Ferry
- Fitness Center
- Florist
- Golf
- Grocery Store
- Hair Salon
- Highway
- Hospital
- Laundromat
- Manicure Pedicure
- Restaurants
- Shopping
- Whale Watching
Rentals
- Bicycle Rentals
- Car Rental Desk
- Fishing Gear Rentals
- Golf Club Rentals
- GoPro Camera Rentals
- Hiking Gear Rentals
- Kayak Rentals
- Ocean Fishing Rentals
- Photographers
- Snorkel Sets
- Stand-Up Paddleboard Rentals
- Surfboard Rentals
- Underwater Camera Rentals
Restaurants
- Asian
- Barbecue
- Bistro
- Cafe
- Californian
- Chinese
- Coffee Shop
- Couples Dining
- Cuisine American
- Delicatessen
- Diner
- Family Restaurant
- Fine Dining
- Italian
- Japanese
- Local
- Local And International
- Mexican
- Pizza
- Pub
- Restaurant
- Seafood
- Steakhouse
- Sushi
- Sushi Bar
- Vegan
- Vegetarian
- Vietnamese
Sports
- Biking
- Boating
- Cycling
- Diving
- Fishing
- Fishing: Freshwater
- Golf
- Golf Course Without Driving Range
- Hiking
- Jet Skiing
- Kayaking
- Mountain Biking
- Mountain Climbing
- Rock Climbing
- Sailing
- Snorkeling
- Surfing
- Swimming
18 Verified Reviews (5.00 / 5)
Already Planning Our Return Next Season!
Verified- DanicaSUS
The combination of 1,610 sq ft of luxury interior space, private ensuite baths for all three bedrooms, and direct beach proximity made this our favorite family vacation to date. Honua Kai Konea 425 is top tier!
DanicaS US
Jun 7, 2026
Pure Relaxation on Ka'anapali
Verified- BroderickAUS
Calm waters, heated resort pools, and quiet evening strolls along the beach boardwalk. Everything you need for an authentic Hawaiian getaway is right on the property.
BroderickA US
May 8, 2026
Sprawling Lanai Living
Verified- FionaHUS
We ate breakfast, drank afternoon iced teas, and played board games on the expansive covered balcony every day. The ocean views to the west make this layout one of the best in West Maui.
FionaH US
Apr 15, 2026
Prompt Onsite Support & Seamless Arrival
Verified- QuentinAUS
KBM's 24/7 team was extraordinary. We had a brief question regarding pool wristbands upon check-in and an onsite representative assisted us within six minutes. Truly stress-free hospitality from start to finish.
QuentinA US
Mar 11, 2026
Outdoor Viking Grills and Ocean Breezes
Verified- GiselleTUS
We picked up local steaks and grilled at the oceanfront Viking BBQ pavilions right by the lawn while watching the evening surf. The grounds are immaculately manicured and the atmosphere is wonderfully serene.
GiselleT US
Feb 4, 2026
Spectacular Ocean Vistas from Every Bedroom
Verified- LeanderDUS
Waking up in the morning and opening the blinds to endless Pacific blue right from bed was sheer magic. The beds were exceptionally comfortable, and the blackout shades ensured our toddler slept past 7 AM every day.
LeanderD US
Jan 9, 2026
Effortless Workouts with a View
Verified- CarinaFUS
As someone who loves maintaining a fitness routine, having the state-of-the-art gym right inside the Konea tower was a huge bonus. Modern cardio machines, free weights, and easy towel access before heading back up to relax.
CarinaF US
Dec 4, 2025
Five-Star Haven
Verified- WestonPUS
Pristine condo, deep soaking tubs, and rapid concierge communication. 10/10!
WestonP US
Nov 7, 2025
Unbeatable Lobby Store Convenience
Verified- NadiaCUS
Having the Aina Gourmet Market right in the lobby saved us so many trips into town. We popped down in our flip-flops for fresh pastries, Kona espresso beans, sunblock, and cold drinks without ever starting up a vehicle.
NadiaC US
Oct 10, 2025
Aquatic Playground Paradise for Kids
Verified- PierceHUS
The pool amenities at Honua Kai are unmatched! Our kids spent whole afternoons going down the waterslide and floating along the lazy river, while my husband and I relaxed in the quiet hot tubs tucked under the waterfalls.
PierceH US
Sep 9, 2025
Barefoot Luxury Just Two Minutes to the Sand
Verified- VivianaMUS
From our front door, it took exactly two minutes via the elevator and manicured grounds to have our toes in the warm sand of Ka'anapali Beach. The snorkeling right off the shore was teeming with tropical reef fish and sea turtles.
VivianaM US
Aug 16, 2025
Golden Hour Perfection
Verified- DeclanVUS
Every evening around 6:30 PM, the sky turned fiery shades of violet, orange, and crimson directly in front of our lanai. The western orientation of Konea tower gives you the absolute best sunset perspective on Ka'anapali Beach.
DeclanV US
Jul 22, 2025
Duke's Beach House Right Downstairs
Verified- TaliahKUS
Having Duke's on-site was pure gold. We strolled down for fresh fish tacos and craft cocktails while listening to live Hawaiian acoustic music as the waves washed ashore. Having the elevator deliver us right back up to our quiet fourth-floor condo in minutes made evenings effortless.
TaliahK US
Jun 17, 2025
Fully Equipped Chef's Kitchen
Verified- SorenBUS
We love cooking on vacation, and this kitchen had top-tier cookware, full-size appliances, a blender for smoothies, and all the utensils required to whip up fresh island meals. Eating dinner together on the lanai as the ocean breeze rolled in was the highlight of each day.
SorenB US
May 20, 2025
Generous Layout Ideal for Joint Family Travel
Verified- KeiraCUS
Traveling with two sets of parents and kids can often feel crowded, but HKK-425 handled eight of us effortlessly. Each couple had an ensuite bedroom with complete privacy, and the kids loved having their own space in the living area with the sofa sleeper. Central air kept the whole home crisp and cool after warm days under the sun.
KeiraC US
Apr 22, 2025
Magnificent
Verified- BarrettSUS
Panoramic ocean horizons from every bedroom. Unforgettable stay!
BarrettS US
Mar 22, 2025
Front-Row Whale Watching from Our Lanai
Verified- MalloryHUS
We brought binoculars, but honestly, we barely needed them! Sitting out on the fourth-floor terrace with morning coffee, we watched humpback whales breaching and tail-slapping right out in the channel. It felt like our own private wildlife observatory. The unit was impeccably clean and arrived stocked with premium LAFORRÉ bath products.
MalloryH US
Feb 25, 2025
Breathtaking Views Across the Pacific
Verified- ConradMUS
The views from this fourth-floor residence are truly out of this world! Every single window frames shades of turquoise and deep blue. We opened the folding glass doors to the 225-square-foot lanai every morning and simply stood in awe of the West Maui coastline. The 1,610 square feet inside gave our two families generous breathing room, and having three dedicated ensuite bathrooms meant mornings were completely hassle-free.
ConradM US
Jan 29, 2025
Location
FAQ
The KBM Advantage KBM Resort Rentals is a premier vacation rental company based in Maui, Big Island, Oahu, and Park City, offering unparalleled experiences with exclusive perks such as free rental cars at select locations, luxurious LAFORRÉ amenities at all of our properties, and 24/7 concierge service. Enjoy unmatched comfort, personalized service, and top-tier amenities that make every stay exceptional and stress-free. Read our Frequently Asked Questions below to learn more about our policies, amenities, and other important details, or contact us at reservations@kbmresorts.com to learn more about each home!
Why Book Your Hawaii Vacation with KBM Resorts
KBM Resorts has professionally managed luxury vacation rentals since 2008. We offer premium condos, villas, and suites at Maui's most sought-after resorts — including Honua Kai, Maui Kaanapali Villas, and The Resort at Kapalua Bay — as well as properties on Oahu and the Big Island. When you book direct with KBM, you get more than just a property: you get a dedicated concierge team, a complimentary rental car on stays of 6 or more nights (excludes Festive Weeks, Dec 15–31), and the peace of mind that comes from booking with the people who actually manage your unit.
What Makes KBM Different
- Free Rental Car — Hawaii bookings of 6+ nights include a complimentary rental car, subject to availability. No hidden fees, no upgrades required. Excludes Festive Weeks (Dec 15–31), when rental car agency inventory is limited.
- On-Island Concierge — Our local Hawaii team handles grocery pre-stocking, activity bookings, restaurant reservations, airport transfers, and any requests during your stay.
- Premium Resort Properties — We only offer properties at established luxury resort communities with hotel-grade amenities, pools, and oceanfront access.
- Book Direct and Save — NO PLATFORM FEES. Booking direct with KBM means lower rates and direct access to our team before, during, and after your trip. See everything you get when you book direct.
- Professionally Managed Units — Every KBM property is professionally maintained and inspected. You arrive to a hotel-quality clean unit, every time.
Frequently Asked Questions

The KBM Advantage — Frequently Asked Questions
We manage hundreds of properties on Maui, Oahu, the Big Island, and Park City, Utah. We would love to manage yours! Please enter your information at KBM property management and one of our representatives will get back to you as soon as possible!
Using a property management company for your vacation rental can offer several advantages compared to managing it yourself. Here are some key reasons why you might consider hiring a property management company: time and effort savings, the management company usually has expertise and years of experience, higher revenue potential for your property, familiarity with legal compliance, and guest services that we offer, just to name a few. While managing a vacation rental yourself can save you the property management fee (usually 10-20% of your rental income), it comes with significant responsibility and time investment to do correctly. If you are looking for a property management company for your new property or considering switching over, contact us today at (808) 460-6050 for Hawaii properties and (435) 523-4546 for Utah properties, or email vip@kbmresorts.com for more information.
Updating your property can significantly increase its rental income, especially if the property is in a desirable location. Renovations that improve the appeal of the property—such as upgrading the kitchen, bathrooms, or adding high-quality furnishings—can justify higher nightly rates. Additionally, vacationers often look for properties with modern amenities, so a well-maintained, updated space may attract more bookings and higher-paying guests, leading to a better ROI. If you would like to learn more about our property management services, give us a call today at (808) 460-6050 for Hawaii inquiries and (435) 523-4546 for Utah inquiries.
We do not allow pets at any of our properties unless it is a service animal. If you have a service animal, please let us know at the time of booking so we can make note of this.
Each development has their own specific check in and check out time, but generally speaking check out is at 11am and check in is at 4pm. Please check the specific details on the unit you are interested in, or give us a call and one of our friendly representatives will be happy to assist you. We will always do our best to accommodate our guests' schedule.
Yes, we do! All of our properties are family friendly. We even have units that can be booked in the same building or development to accommodate your entire group.
To cancel your reservation, please contact our Reservation team at (808) 568-3270 and we would be happy to assist.
Free 24-hour cancellation on direct bookings. KBM Resorts' standard cancellation schedule for direct bookings is below.
KBM offers a flexible cancellation plan to fit your travel lifestyle.
If you cancel greater than 90 days from arrival - full refund less $99 cancellation fee
If you cancel 45-90 days from arrival - full refund less initial deposit
At this time, credits toward future stays are not possible due to the nature of short term rental market.
Once you have your reservation number, please make your selection within the guest portal (invoice) with your requests. If you have any issues with this, please contact guestservices@kbmresorts.com
Yes, we do! Depending on where you are staying, there is a number to reach our front desk services in the event you need something or run into an issue. If it is not an urgent matter, please email guestservices@kbmresorts.com and a member of our team will get back to you within 24 hours!
Yes — beach towels are provided in every unit. Our complimentary beach package also includes 2 folding beach chairs and 1 cooler. (Umbrellas are no longer provided; they can be purchased at Costco, Walmart, or ABC Stores locally.)
No — we've discontinued beach umbrellas. Our complimentary beach package includes 2 folding beach chairs and 1 cooler. Beach umbrellas can be purchased locally at Costco, Walmart, ABC Stores, or Longs Drugs at your convenience.
For all of our Maui stays, we do include a rollaway bed. Please be sure to request it by emailing guestservices@kbmresorts.com, or check your guest portal to add important details or requests during your stay! At this time we do not offer rollaway beds on the Big Island or Oahu, we apologize for the inconvenience.
Yes, you can! We know travelling with children can be tough, so we want to make it as easy as we can for you. Please reach out to guestservices@kbmresorts.com to request additional pack n plays and high chairs or for more information about this amenity!
We provide L'Occitane premium toiletries in each of our units, including shampoo, conditioner, body wash, and lotion.
Yes, we do provide a starter pack of local coffee and sugar!
Yes! Our complimentary beach package includes 2 folding beach chairs and 1 portable cooler at no additional charge. We also stock beach towels, so you can head straight to the sand without packing gear.
Depending on what resort or development you are staying at, there will be at least one if not multiple pools for everyone to enjoy. Please check out the resort's information on the landing page for each development, where you can find specific information for that resort.
All of our properties are equipped with high speed wireless internet. If you are staying at one of our properties and are having connectivity issues, please do not hesitate to reach out to guestservices@kbmresorts.com right away so we can help solve the issue.
At this time, we do not offer a credit for a free rental car not being available or a guest not wanting one as KBM Resorts pre-purchases our rental car inventory in bulk in exchange for a significant discount, and thus no refund is available for not taking advantage of our complementary rental car program.
Car rental pick up times are dependent on the hours of whichever company your car rental is with, Budget or Avis. Budget closes at 11pm so you must pick up your vehicle before this time. If you for some reason arrive after 11pm, you will need to pick up the car on the following day. Please let us know as soon as you can if your flight is delayed or you are unable to pick up the car for any reason.
You must be 25 years of age or older and have a valid drivers' license.
Feeling like upgrading your rental car? No problem! our rental car program to learn more about details such as upgrade options and pricing, or email cars@kbmresorts.com for more details!
Current rental car options and daily rates (plus tax):
- Compact — $0/day
- Intermediate — $11/day (Toyota Corolla or similar)
- Full Size 2-Door — $16/day (Volkswagen Jetta or similar)
- Full-Size — $21/day (Ford Fusion, Nissan Altima or similar)
- Intermediate SUV — $24/day (Mazda CX-50 or similar)
- Convertible — $29/day (Ford Mustang or similar)
- Minivan — $39/day (Dodge Grand Caravan, Chrysler Town and Country or similar)
- Standard SUV — $39/day (Hyundai Santa Fe or similar)
- Deluxe SUV — $46/day (Jeep Grand Cherokee or similar)
- Premium SUV — $69/day (Chevy Tahoe, Ford Expedition or similar)
- Premium SUV XL — $79/day (Chevy Suburban or similar)
Prices are subject to change and availability — always confirm current pricing at kbmresorts.com/cars before quoting a guest a final number.
Please email guestservices@kbmresorts.com with the full name of each driver, the car option you would like, your reservation number, and dates of stay.
You must return your rental on the day of your check out no later than the same time you picked it up.
Keeping your rental car longer than the scheduled time is subject to availability, however, if available we do charge $150/half hour.
Please our rental car program to see all of our options for your rental car!
From free rental cars to flight gift cards, we have deals on offer throughout the year, depending on the location. Please check out our promotions page to learn more about all of our current offers!
"Oceanfront" view is an unobstructed 180 degree view of the ocean. "Ocean view" would be a view of the ocean with possible obstructions or a view at an angle or between two objects or buildings.
If your stay is in Hawaii, please mail your check to:
KBM Resorts
Office & Guest Reception
3350 Honoapiilani Road Suite #214
Lahaina, Hawaii 96761
If your stay is in Park City, please mail your check to:
KBM Resorts
1729 Sidewinder Dr. #100
Park City, UT 84060
You should have received an email with a link to finalize payment of your final payment. Please email reservations@kbmresorts.com if you have not seen that email or would like to pay by check.
Yes, you can! Please email reservations@kbmresorts.com for assistance in splitting payment.
Some of our resorts do charge a daily resort fee, which covers use of the common areas. This fee ranges from 12-20 USD depending on the resort. Please refer to the property details above to see if that applies to this particular unit.
Yes, when you book a specific home, that is the same exact home you will arrive to on your vacation. Any details specified in the home's description should be honored, such as bed sizes and number of beds, air conditioning and/or heating and if there are accessibility features.
Yes, we do! We want you to have the best (and safest) vacation ever, and you can add travel insurance at the time of booking. If you have any additional questions regarding our travel insurance, please don't hesitate to reach out to us at guestservices@kbmresorts.com
At KBM Resorts, guest satisfaction is our top priority. Our local team is onsite and available 24 hours a day, 7 days a week, and responds to guest service calls within an average of just 10 minutes. Our nearby warehouses hold over 750 commonly needed service items, allowing us to quickly resolve most issues on the first visit.
Check or credit card
Experience the comfort and charm of a vacation rental, where every property feels like your home away from home. Each unit is uniquely owned and thoughtfully decorated to offer a personalized touch, creating a warm and inviting atmosphere. Our rentals feature fully equipped kitchens, saving you money on dining out and offering extra convenience—especially for families traveling with children!
What you see is what you get: the photos on our website are accurate representations of the exact unit and its stunning view, so you’ll know exactly what to expect. Unlike hotels, which only offer vague view categories and no guarantee of your specific room, with our vacation rentals, you’re assured of the unit and view you’ve chosen. Book with confidence and enjoy a truly tailored getaway experience!
Yes, we do offer housekeeping! The departure cleaning is included in your invoice once you select dates.
Some of our units do have multiple bed configurations in some of their rooms. For example, one of the bedrooms may normally have a king size bed, but can be turned into two twins. If you would like to request a configuration change, please send an email to guestservices@kbmresorts.com as soon as possible, including your reservation number, full name the reservation is listed under, and what configuration you would prefer. Please do this at least 72 hours prior to arrival, so we can ensure your request is attended to prior to arrival.
Yes, all of our properties have functioning carbon monoxide and smoke alarms. Please do not alter or unplug these alarms during your stay, as they are installed and maintained to ensure guest safety.
VRBO, HomeAway, and Airbnb are great platforms for visibility, but we’re the property management team that takes care of everything from marketing and bookings to maintenance and housekeeping. By listing on these sites, we ensure our homes get maximum exposure while making the process easier for both homeowners and guests.
If it is not urgent, you can expect a response within 24 hours. Any urgent inquiries should be reported to your respective guest representative, depending on where your stay is. Please refer to the Guest Portal to find out who that is - it is where we store all of the important details (and fun stuff!) for your upcoming visit.