Napili Bay NAB-107

We provide L'Occitane premium toiletries in each of our units, including shampoo, conditioner, body wash, and lotion. 

Yes, we do provide a starter pack of local coffee and sugar! 

Depending on what resort or development you are staying at, there will be at least one if not multiple pools for everyone to enjoy. Please check out the resort's information on the landing page for each development, where you can find specific information for that resort. 

All of our properties are equipped with high speed wireless internet. If you are staying at one of our properties and are having connectivity issues, please do not hesitate to reach out to guestservices@kbmresorts.com right away so we can help solve the issue. 

Once you have your reservation number, please make your selection within the guest portal (invoice) with your requests. If you have any issues with this, please contact guestservices@kbmresorts.com 

Yes, we do! Depending on where you are staying, there is a number to reach our front desk services in the event you need something or run into an issue. If it is not an urgent matter, please email guestservices@kbmresorts.com and a member of our team will get back to you within 24 hours! 

For all of our Maui stays, we do include a rollaway bed. Please be sure to request it by emailing guestservices@kbmresorts.com, or check your guest portal to add important details or requests during your stay! At this time we do not offer rollaway beds on the Big Island or Oahu, we apologize for the inconvenience.

Yes, you can! We know travelling with children can be tough, so we want to make it as easy as we can for you. Please reach out to guestservices@kbmresorts.com to request additional pack n plays and high chairs or for more information about this amenity!

At this time, we do not offer a credit for a free rental car not being available or a guest not wanting one as KBM Resorts pre-purchases our rental car inventory in bulk in exchange for a significant discount, and thus no refund is available for not taking advantage of our complementary rental car program.

Car rental pick up times are dependent on the hours of whichever company your car rental is with, Budget or Avis. Budget closes at 11pm so you must pick up your vehicle before this time. If you for some reason arrive after 11pm, you will need to pick up the car on the following day. Please let us know as soon as you can if your flight is delayed or you are unable to pick up the car for any reason. 

You must be 25 years of age or older and have a valid drivers' license.

Feeling like upgrading your rental car? No problem! our rental car program to learn more about details such as upgrade options and pricing, or email cars@kbmresorts.com for more details!

Current rental car options and daily rates (plus tax):

• Compact — $0/day
• Intermediate — $11/day (Toyota Corolla or similar)
• Full Size 2-Door — $16/day (Volkswagen Jetta or similar)
• Full-Size — $21/day (Ford Fusion, Nissan Altima or similar)
• Intermediate SUV — $24/day (Mazda CX-50 or similar)
• Convertible — $29/day (Ford Mustang or similar)
• Minivan — $39/day (Dodge Grand Caravan, Chrysler Town and Country or similar)
• Standard SUV — $39/day (Hyundai Santa Fe or similar)
• Deluxe SUV — $46/day (Jeep Grand Cherokee or similar)
• Premium SUV — $69/day (Chevy Tahoe, Ford Expedition or similar)
• Premium SUV XL — $79/day (Chevy Suburban or similar)

Prices are subject to change and availability — always confirm current pricing at kbmresorts.com/cars before quoting a guest a final number.

Please email guestservices@kbmresorts.com with the full name of each driver, the car option you would like, your reservation number, and dates of stay. 

You must return your rental on the day of your check out no later than the same time you picked it up. 

Keeping your rental car longer than the scheduled time is subject to availability, however, if available we do charge $150/half hour. 

Please our rental car program to see all of our options for your rental car! 

From free rental cars to flight gift cards, we have deals on offer throughout the year, depending on the location. Please check out our promotions page to learn more about all of our current offers! 

"Oceanfront" view is an unobstructed 180 degree view of the ocean. "Ocean view" would be a view of the ocean with possible obstructions or a view at an angle or between two objects or buildings.

If your stay is in Hawaii, please mail your check to: 

KBM Resorts
Office & Guest Reception
3350 Honoapiilani Road Suite #214
Lahaina, Hawaii 96761

If your stay is in Park City, please mail your check to: 

KBM Resorts
1729 Sidewinder Dr. #100
Park City, UT 84060

You should have received an email with a link to finalize payment of your final payment. Please email reservations@kbmresorts.com if you have not seen that email or would like to pay by check. 

Yes, you can! Please email reservations@kbmresorts.com for assistance in splitting payment. 

Some of our resorts do charge a daily resort fee, which covers use of the common areas. This fee ranges from 12-20 USD depending on the resort. Please refer to the property details above to see if that applies to this particular unit. 

Yes, when you book a specific home, that is the same exact home you will arrive to on your vacation. Any details specified in the home's description should be honored, such as bed sizes and number of beds, air conditioning and/or heating and if there are accessibility features. 

Yes, we do! We want you to have the best (and safest) vacation ever, and you can add travel insurance at the time of booking. If you have any additional questions regarding our travel insurance, please don't hesitate to reach out to us at guestservices@kbmresorts.com

 At KBM Resorts, guest satisfaction is our top priority. Our local team is onsite and available 24 hours a day, 7 days a week, and responds to guest service calls within an average of just 10 minutes. Our nearby warehouses hold over 750 commonly needed service items, allowing us to quickly resolve most issues on the first visit.

Check or credit card

Experience the comfort and charm of a vacation rental, where every property feels like your home away from home. Each unit is uniquely owned and thoughtfully decorated to offer a personalized touch, creating a warm and inviting atmosphere. Our rentals feature fully equipped kitchens, saving you money on dining out and offering extra convenience—especially for families traveling with children!

What you see is what you get: the photos on our website are accurate representations of the exact unit and its stunning view, so you’ll know exactly what to expect. Unlike hotels, which only offer vague view categories and no guarantee of your specific room, with our vacation rentals, you’re assured of the unit and view you’ve chosen. Book with confidence and enjoy a truly tailored getaway experience!

Yes, we do offer housekeeping! The departure cleaning is included in your invoice once you select dates.

Some of our units do have multiple bed configurations in some of their rooms. For example, one of the bedrooms may normally have a king size bed, but can be turned into two twins. If you would like to request a configuration change, please send an email to guestservices@kbmresorts.com as soon as possible, including your reservation number, full name the reservation is listed under, and what configuration you would prefer. Please do this at least 72 hours prior to arrival, so we can ensure your request is attended to prior to arrival. 

Yes, all of our properties have functioning carbon monoxide and smoke alarms. Please do not alter or unplug these alarms during your stay, as they are installed and maintained to ensure guest safety. 

VRBO, HomeAway, and Airbnb are great platforms for visibility, but we’re the property management team that takes care of everything from marketing and bookings to maintenance and housekeeping. By listing on these sites, we ensure our homes get maximum exposure while making the process easier for both homeowners and guests.

If it is not urgent, you can expect a response within 24 hours. Any urgent inquiries should be reported to your respective guest representative, depending on where your stay is. Please refer to the Guest Portal to find out who that is - it is where we store all of the important details (and fun stuff!) for your upcoming visit. 

We manage hundreds of properties on Maui, Oahu, the Big Island, and Park City, Utah. We would love to manage yours! Please enter your information at KBM property management and one of our representatives will get back to you as soon as possible! 

Using a property management company for your vacation rental can offer several advantages compared to managing it yourself. Here are some key reasons why you might consider hiring a property management company: time and effort savings, the management company usually has expertise and years of experience, higher revenue potential for your property, familiarity with legal compliance, and guest services that we offer, just to name a few. While managing a vacation rental yourself can save you the property management fee (usually 10-20% of your rental income), it comes with significant responsibility and time investment to do correctly. If you are looking for a property management company for your new property or considering switching over, contact us today at (808) 460-6050 for Hawaii properties and (435) 523-4546 for Utah properties, or email vip@kbmresorts.com for more information. 

Updating your property can significantly increase its rental income, especially if the property is in a desirable location. Renovations that improve the appeal of the property—such as upgrading the kitchen, bathrooms, or adding high-quality furnishings—can justify higher nightly rates. Additionally, vacationers often look for properties with modern amenities, so a well-maintained, updated space may attract more bookings and higher-paying guests, leading to a better ROI. If you would like to learn more about our property management services, give us a call today at (808) 460-6050 for Hawaii inquiries and (435) 523-4546 for Utah inquiries. 

We do not allow pets at any of our properties unless it is a service animal. If you have a service animal, please let us know at the time of booking so we can make note of this. 

Each development has their own specific check in and check out time, but generally speaking check out is at 11am and check in is at 4pm. Please check the specific details on the unit you are interested in, or give us a call and one of our friendly representatives will be happy to assist you. We will always do our best to accommodate our guests' schedule.

Yes, we do! All of our properties are family friendly. We even have units that can be booked in the same building or development to accommodate your entire group.

To cancel your reservation, please contact our Reservation team at (808) 568-3270 and we would be happy to assist.

KBM offers a flexible cancellation plan to fit your travel lifestyle.

If you cancel greater than 90 days from arrival - full refund less $99 cancellation fee

If you cancel 45-90 days from arrival - full refund less initial deposit

If you cancel less than 45 days from arrival, KBM Resorts will attempt to re-rent your villa and share 100% of the new nightly rate we receive for the dates you originally booked.

At this time, credits toward future stays are not possible due to the nature of short term rental market.