Question 1

How many bedrooms does  Residences at Napili Bay NPG-C11 C 5432 Lower Honoapiilani Rd Napili Lahaina Westside Maui Hawaii United States have?

Accepted Answer

Residences at Napili Bay NPG-C11 C 5432 Lower Honoapiilani Rd Napili Lahaina Westside Maui Hawaii United States has 3 bedrooms.

Question 2

How many bathrooms does  Residences at Napili Bay NPG-C11 C 5432 Lower Honoapiilani Rd Napili Lahaina Westside Maui Hawaii United States have?

Accepted Answer

Residences at Napili Bay NPG-C11 C 5432 Lower Honoapiilani Rd Napili Lahaina Westside Maui Hawaii United States has 2.5 bathrooms.

Question 3

How many guests can stay at  Residences at Napili Bay NPG-C11 C 5432 Lower Honoapiilani Rd Napili Lahaina Westside Maui Hawaii United States?

Accepted Answer

Residences at Napili Bay NPG-C11 C 5432 Lower Honoapiilani Rd Napili Lahaina Westside Maui Hawaii United States accommodates up to 8 guests.

Question 4

What is the nightly rate for  Residences at Napili Bay NPG-C11 C 5432 Lower Honoapiilani Rd Napili Lahaina Westside Maui Hawaii United States?

Accepted Answer

Nightly rates for  Residences at Napili Bay NPG-C11 C 5432 Lower Honoapiilani Rd Napili Lahaina Westside Maui Hawaii United States start from $600. Rates vary by season and dates.

Question 5

What is the check-in time at  Residences at Napili Bay NPG-C11 C 5432 Lower Honoapiilani Rd Napili Lahaina Westside Maui Hawaii United States?

Accepted Answer

Check-in is at 4:00 PM and check-out is at 11:00 AM.

Question 6

Is WiFi included at  Residences at Napili Bay NPG-C11 C 5432 Lower Honoapiilani Rd Napili Lahaina Westside Maui Hawaii United States?

Accepted Answer

Yes,  Residences at Napili Bay NPG-C11 C 5432 Lower Honoapiilani Rd Napili Lahaina Westside Maui Hawaii United States includes complimentary high-speed WiFi.

Question 7

Where is Dukes Beach House and what do they serve?

Accepted Answer

Dukes Beach House is located oceanfront at Honua Kai Resort, 130 Kai Malina Pkwy, Lahaina, HI 96761. They serve Hawaiian-inspired cuisine with fresh seafood, steaks, and tropical cocktails. Open daily 7:30 AM - 9:00 PM. Reservations recommended. Phone: (808) 662-2900.

Question 8

What restaurants are at Whalers Village in Kaanapali?

Accepted Answer

Whalers Village features several excellent restaurants including Monkeypod Kitchen by Merriman (2435 Kaanapali Pkwy, Bldg I-1, open daily 11 AM - 11 PM, phone: (808) 878-6763) known for craft cocktails and farm-to-table cuisine, and Hula Grill Kaanapali (2435 Kaanapali Pkwy, Bldg P1, open daily from 10-11 AM to 9:30 PM, phone: (808) 667-6636) offering Polynesian-inspired dishes with oceanfront views. Both are within walking distance of most Kaanapali resorts.

Question 9

Where can I find fine dining in Kaanapali?

Accepted Answer

Japengo at the Hyatt Regency Maui (200 Nohea Kai Dr, Lahaina, HI 96761) offers award-winning Asian fusion cuisine in a beachfront setting. Open for dinner nightly. Phone: (808) 667-4909. Ulu Kitchen by Merriman at The Westin Maui (2365 Kaanapali Pkwy) features Hawaii Regional Cuisine with ocean views, open daily 7 AM - 9 PM. Phone: (808) 868-0081.

Question 10

Are there casual dining options near Kaanapali Beach?

Accepted Answer

Mauka Makai at The Westin Nanea Ocean Villas (45 Kai Malina Pkwy, phone: (808) 662-6400) offers relaxed oceanfront dining with breakfast (6:30-10:30 AM) and dinner (5:30-9:00 PM). The Hoopiilani Food Truck Park near Kaanapali is open nightly 4-9 PM for casual eats when you want something quick and affordable.

Question 11

Should I make restaurant reservations in Kaanapali?

Accepted Answer

Yes, we strongly recommend making dinner reservations well in advance, especially during peak season (December-April and June-August). Popular restaurants like Dukes Beach House, Japengo, and Monkeypod Kitchen can book up days or weeks ahead. KBM Resorts concierge services can help arrange reservations for our guests at no charge.

Question 12

What were the takeaways from the 2024 HKCA Meeting?

Accepted Answer

Here are my 5 key take aways from from the meeting:1. BOARD ELECTIONS: no director changes for now2. HKCA FEES: HOK and KON to increase 16%, LUN 5%3. AC: HOK and KON project cost has risen sharply to $30M4. MOTIONS ADOPTED: 2 board resolutions adopted 5. OWNER MOTIONS: none adopted For those interested, here are further details and commentary:1. BOARD ELECTIONS: no director changes for nowNo Hokulani residential candidate received enough votes in the electronic elections to be elected.  As a result, elections were held during the annual meeting primarily via proxy.  During the first vote, no candidate reached the election threshold. After a motion to adjourn was defeated, a second vote was held which resulted in the election of Stew Levine for a 3 year term. The next two highest vote getters were Marla Gerber and Laurinda McKenzie each receiving 18% falling just short of the 20% election bar. Due to HKCA bylaws, current directors Tali and Wilde will remain as Hokulani directors until the 2025 HKCA Annual Meeting unless an election is called sooner.  I unfortunately do not know the results of the organizational meeting held to elect officers.  2. HKCA FEES: HOK and KON owners will experience sharp fee increases (>15%) in 2025Due largely to necessary increases in AC reserves and higher insurance premiums, Hokulani and Konea owners will be hit with a substantial increase of 15-16% in 2025.  Luana owners will have a far more modest 5% increase.3. AC: HOK and KON project cost has risen sharply, LUN gets a free ride thanks to BoardThe Board gave a rather shocking estimate of $30 Million for the HOK and KON AC replacement project which is roughly a 50% increase from last year's estimate. This is $50,000 per unit. One owner did strongly question the wisdom of committing to a new system when the current system can be kept operational for many more years if we reuse components when a stack is replaced with a new system.  This could provide the necessary spare parts to keep the original AC system running at a small fraction of the cost of full replacement.  Regarding Luana AC, those owners can thank the 5 directors who are also Luana owners but refused to properly recuse themselves from an executive session vote to sue the developer over AC defect.  HKCA has no financial or legal obligation over these alleged defects, yet as a result of this all owners will end up paying costly legal bills which could run into the hundreds of thousands.  It's a sad example of how this Board looks after its own interests instead of yours.  4. MOTIONS ADOPTED: Resolutions adopted for standalone director elections elections and residential election rules The first permanently adopted the rules for election of residential directors and the second granted permanent authorization for holding separate board elections via electronic voting.  This means owners will have to deal with the cost, confusion and inconvenience of holding separate elections and annual meeting from now on rather than keeping them as a single event.    5. OWNER MOTIONS: 4 proposed, none adopted due to lack of secondNone of my resolutions received the necessary second for discussion.  These were each advisory motions meaning the Board had discretion on whether to act upon them.  They involved:1. Full electronic meeting participation by owners 2. Ban on use of HKCA funds for private developer lawsuits3. NC2 director election by vote of owners instead of appointment4. Formation of professional resort management committee As disappointed as I was, I do not regret making them and still consider these crucial matters for all owners going forward. Full electronic meeting participation at the 2025 HKCA Annual Meeting is a right that all owners should demand when the technology for this has existed for years.  This would largely eliminate proxies and allow owners to have full say in HKCA matters.  Perhaps most importantly, owners deserve 5-star quality professional management of Honua Kai Resort and the failure of the Board to grasp this reality only puts us further behind each year. The Board will soon hire a new GM for HKCA who if the past is any indication, will be vastly overpaid and then face the nearly impossible challenge of hiring and keeping great employees working for a dead-end HOA. Like his predecessors, he will be micro-managed and then eventually fired by the Board starting the process all over again.  What's that saying about the definition of insanity again ...

Question 13

When Will My Hokulani Unit Be Completed?

Accepted Answer

The Air Conditioning Replacement Project is set to begin in 2026. Hokulani will begin on January 12, 2026 and be completed on November 15, 2026. To see the specific dates that your unit will be affected, please see the schedule from the HKCA.

Question 14

When Will My Konea Unit Be Completed?

Accepted Answer

The Air Conditioning Replacement Project is set to begin in 2026. Konea will begin on February 16, 2026 and end on December 6, 2026. To see the specific dates that your unit will be affected, please see the schedule from the HKCA.

Question 15

I would like to learn more about how much rental income KBM can produce for my property - who do I contact?

Accepted Answer

Please share your contact and our General Manager for your property will email you a rent revenue analysis.

Question 16

How long do I need to commit my property to the program?

Accepted Answer

KBM Resorts Vacation Rental program requires a commitment of 12 months. For the Red Cross program exclusively, the commitment is required through May 31, 2024 and in March 2024, there will be the opportunity to extend this commitment 2, 4 or 6 more months.

Question 17

Governor Green proposed a property tax credit - will I benefit?

Accepted Answer

The Governor proposed a tax credit to any homeowner who makes their home available to a displaced fire family with contiguous occupancy between February 1, 2024 to February 1, 2025.  
As of 12-9-2023, no legislation has been approved, so technically there are no tax benefits at this time.

Question 18

Why should I rent a vacation rental instead of a hotel room?

Accepted Answer

Experience the comfort and charm of a vacation rental, where every property feels like your home away from home. Each unit is uniquely owned and thoughtfully decorated to offer a personalized touch, creating a warm and inviting atmosphere. Our rentals feature fully equipped kitchens, saving you money on dining out and offering extra convenience&mdash;especially for families traveling with children!
What you see is what you get: the photos on our website are accurate representations of the exact unit and its stunning view, so you&rsquo;ll know exactly what to expect. Unlike hotels, which only offer vague view categories and no guarantee of your specific room, with our vacation rentals, you&rsquo;re assured of the unit and view you&rsquo;ve chosen. Book with confidence and enjoy a truly tailored getaway experience!

Question 19

What is the difference between VRBO/HomeAway/AirBnB and your site?

Accepted Answer

VRBO, HomeAway, and Airbnb are great platforms for visibility, but we&rsquo;re the property management team that takes care of everything from marketing and bookings to maintenance and housekeeping. By listing on these sites, we ensure our homes get maximum exposure while making the process easier for both homeowners and guests.

Question 20

What if I have a problem during my stay?

Accepted Answer

If it is not urgent, you can expect a response within 24 hours. Any urgent inquiries should be reported to your respective guest representative, depending on where your stay is. Please refer to the Guest Portal to find out who that is - it is where we store all of the important details (and fun stuff!) for your upcoming visit.

Question 21

What forms of payment do you accept?

Accepted Answer

Check or credit card

Question 22

Do you offer travel insurance?

Accepted Answer

Yes, we do! We want you to have the best (and safest) vacation ever, and you can add travel insurance at the time of booking. If you have any additional questions regarding our travel insurance, please don't hesitate to reach out to us at guestservices@kbmresorts.com

Question 23

Do you allow pets?

Accepted Answer

We do not allow pets at any of our properties unless it is a service animal. If you have a service animal, please let us know at the time of booking so we can make note of this.

Question 24

The unit we are interested in has different bed configuration options. How do we ensure the right size bed, if that is an option?

Accepted Answer

Some of our units do have multiple bed configurations in some of their rooms. For example, one of the bedrooms may normally have a king size bed, but can be turned into two twins. If you would like to request a configuration change, please send an email to guestservices@kbmresorts.com as soon as possible, including your reservation number, full name the reservation is listed under, and what configuration you would prefer. Please do this at least 72 hours prior to arrival, so we can ensure your request is attended to prior to arrival.

Question 25

Do your properties have carbon monoxide and smoke alarms?

Accepted Answer

Yes, all of our properties have functioning carbon monoxide and smoke alarms. Please do not alter or unplug these alarms during your stay, as they are installed and maintained to ensure guest safety.

Question 26

I'd like KBM to manage my property. How do I start?

Accepted Answer

We manage hundreds of properties on Maui, Oahu, the Big Island, and Park City, Utah. We would love to manage yours! Please enter your information at https://kbmresorts.com/management and one of our representatives will get back to you as soon as possible!

Question 27

Why would I want to use a vacation rental company rather than manage my rental on my own?

Accepted Answer

Using a property management company for your vacation rental can offer several advantages compared to managing it yourself. Here are some key reasons why you might consider hiring a property management company: time and effort savings, the management company usually has expertise and years of experience, higher revenue potential for your property, familiarity with legal compliance, and guest services that we offer, just to name a few. While managing a vacation rental yourself can save you the property management fee (usually 10-20% of your rental income), it comes with significant responsibility and time investment to do correctly. If you are looking for a property management company for your new property or considering switching over, contact us today at (808) 460-6050 for Hawaii properties and (435) 523-4546 for Utah properties, or email vip@kbmresorts.com for more information.

Question 28

Is it worth it to update my property for short term rentals?

Accepted Answer

Updating your property can significantly increase its rental income, especially if the property is in a desirable location. Renovations that improve the appeal of the property&mdash;such as upgrading the kitchen, bathrooms, or adding high-quality furnishings&mdash;can justify higher nightly rates. Additionally, vacationers often look for properties with modern amenities, so a well-maintained, updated space may attract more bookings and higher-paying guests, leading to a better ROI. If you would like to learn more about our property management services, give us a call today at (808) 460-6050 for Hawaii inquiries and (435) 523-4546 for Utah inquiries.

Question 29

What is KBM Resort's Cancellation Policy?

Accepted Answer

KBM offers a flexible cancellation plan to fit your travel lifestyle.
If you cancel greater than 90 days from arrival - full refund less $99 cancellation fee
If you cancel 45-90 days from arrival - full refund less initial deposit
If you cancel less than 45 days from arrival, KBM Resorts will attempt to re-rent your villa and share 100% of the new nightly rate we receive for the dates you originally booked.At this time, credits toward future stays are not possible due to the nature of short term rental market.

Question 30

How do I cancel my reservation?

Accepted Answer

To cancel your reservation, please contact our Reservation team at (808) 568-3270 and we would be happy to assist.

Question 31

Do you allow early check-ins and late check-outs?

Accepted Answer

Each development has their own specific check in and check out time, but generally speaking check out is at 11am and check in is at 4pm. Please check the specific details on the unit you are interested in, or give us a call and one of our friendly representatives will be happy to assist you. We will always do our best to accommodate our guests' schedule.

Question 32

Do you allow children at your properties?

Accepted Answer

Yes, we do! All of our properties are family friendly. We even have units that can be booked in the same building or development to accommodate your entire group.

Question 33

Do you allow pets?

Accepted Answer

We do not allow pets at any of our properties unless it is a service animal. If you have a service animal, please let us know at the time of booking so we can make note of this.

Question 34

Can we have a rollaway bed?

Accepted Answer

For all of our Maui stays, we do include a rollaway bed. Please be sure to request it by emailing guestservices@kbmresorts.com, or check your guest portal to add important details or requests during your stay! At this time we do not offer rollaway beds on the Big Island or Oahu, we apologize for the inconvenience.

Question 35

Can we have a second pack n play and high chair?

Accepted Answer

Yes, you can! We know travelling with children can be tough, so we want to make it as easy as we can for you. Please reach out to guestservices@kbmresorts.com to request additional pack n plays and high chairs or for more information about this amenity!

Question 36

What kind of toiletries do you provide, if any?

Accepted Answer

We provide L'Occitane premium toiletries in each of our units, including shampoo, conditioner, body wash, and lotion.

Question 37

Do you include coffee and sugar at your rentals?

Accepted Answer

Yes, we do provide a starter pack of local coffee and sugar!

Question 38

Do you provide beach gear for your Hawaii rentals?

Accepted Answer

Our beach package includes everything you need for a relaxing day by the water: a comfortable umbrella for shade, two beach chairs for ultimate relaxation, and a cooler to keep your drinks and snacks refreshingly cold. It's the perfect set-up for enjoying the sun and surf in comfort!

Question 39

Is there a pool at my resort?

Accepted Answer

Depending on what resort or development you are staying at, there will be at least one if not multiple pools for everyone to enjoy. Please check out the resort's information on the landing page for each development, where you can find specific information for that resort.

Question 40

Do you provide free wifi?

Accepted Answer

All of our properties are equipped with high speed wireless internet. If you are staying at one of our properties and are having connectivity issues, please do not hesitate to reach out to guestservices@kbmresorts.com right away so we can help solve the issue.

Question 41

How do I request bed configuration changes?

Accepted Answer

Once you have your reservation number, please make your selection within the guest portal (invoice) with your requests. If you have any issues with this, please contact guestservices@kbmresorts.com

Question 42

Do you have a front desk available if we run into issues?

Accepted Answer

Yes, we do! Depending on where you are staying, there is a number to reach our front desk services in the event you need something or run into an issue. If it is not an urgent matter, please email guestservices@kbmresorts.com and a member of our team will get back to you within 24 hours!

Question 43

Do you provide beach towels for Hawaii units?

Accepted Answer

Yes, we do! Beach towels and beach packages are provided at all of our Hawaii units. We provide one beach towel for each person on the reservation. The beach package includes one umbrella, two chairs, and one cooler. Due to demand, we cannot provide additional beach chairs or umbrellas.

Question 44

Do you provide beach umbrellas?

Accepted Answer

We provide one beach umbrella, 2 beach chairs and one cooler free of charge per unit booked!

Question 45

How old do I have to be to rent a car?

Accepted Answer

You must be 25 years of age or older and have a valid drivers' license.

Question 46

How do I upgrade my car?

Accepted Answer

Feeling like upgrading your rental car? No problem! Click here to learn more about details such as upgrade options and pricing, or email cars@kbmresorts.com for more details!

Question 47

How can I add another driver?

Accepted Answer

Please email guestservices@kbmresorts.com with the full name of each driver, the car option you would like, your reservation number, and dates of stay.

Question 48

When do I have return the rental car?

Accepted Answer

You must return your rental on the day of your check out no later than the same time you picked it up.

Question 49

I have a late flight, can I keep my rental car until then?

Accepted Answer

Keeping your rental car longer than the scheduled time is subject to availability, however, if available we do charge $150/half hour.

Question 50

How do I select my car?

Accepted Answer

Please click here to see all of our options for your rental car!

Question 51

If I don't want a rental car, do I get a credit towards my reservation?

Accepted Answer

At this time, we do not offer a credit for a free rental car not being available or a guest not wanting one as KBM Resorts pre-purchases our rental car inventory in bulk in exchange for a significant discount, and thus no refund is available for not taking advantage of our complementary rental car program.

Question 52

What if I need to pick up my rental car after midnight?

Accepted Answer

Car rental pick up times are dependent on the hours of whichever company your car rental is with, Budget or Avis. Budget closes at 11pm so you must pick up your vehicle before this time. If you for some reason arrive after 11pm, you will need to pick up the car on the following day. Please let us know as soon as you can if your flight is delayed or you are unable to pick up the car for any reason.

Question 53

Do you offer any special deals?

Accepted Answer

From free rental cars to flight gift cards, we have deals on offer throughout the year, depending on the location. Please check out our promotions page to learn more about all of our current offers!

Question 54

Do you allow pets?

Accepted Answer

We do not allow pets at any of our properties unless it is a service animal. If you have a service animal, please let us know at the time of booking so we can make note of this.

Question 55

Do you offer travel insurance?

Accepted Answer

Yes, we do! We want you to have the best (and safest) vacation ever, and you can add travel insurance at the time of booking. If you have any additional questions regarding our travel insurance, please don't hesitate to reach out to us at guestservices@kbmresorts.com

Question 56

What if I have a problem during my stay? How quickly will you respond?

Accepted Answer

At KBM Resorts, guest satisfaction is our top priority. Our local team is onsite and available 24 hours a day, 7 days a week, and responds to guest service calls within an average of just 10 minutes. Our nearby warehouses hold over 750 commonly needed service items, allowing us to quickly resolve most issues on the first visit.

Question 57

What forms of payment do you accept?

Accepted Answer

Check or credit card

Question 58

Why should I rent a vacation rental instead of a hotel room?

Accepted Answer

Experience the comfort and charm of a vacation rental, where every property feels like your home away from home. Each unit is uniquely owned and thoughtfully decorated to offer a personalized touch, creating a warm and inviting atmosphere. Our rentals feature fully equipped kitchens, saving you money on dining out and offering extra convenience&mdash;especially for families traveling with children!
What you see is what you get: the photos on our website are accurate representations of the exact unit and its stunning view, so you&rsquo;ll know exactly what to expect. Unlike hotels, which only offer vague view categories and no guarantee of your specific room, with our vacation rentals, you&rsquo;re assured of the unit and view you&rsquo;ve chosen. Book with confidence and enjoy a truly tailored getaway experience!

Question 59

What is the difference between an "oceanfront" and "ocean view" condo?

Accepted Answer

"Oceanfront" view is an unobstructed 180 degree view of the ocean. "Ocean view" would be a view of the ocean with possible obstructions or a view at an angle or between two objects or buildings.

Question 60

Do you allow pets?

Accepted Answer

We do not allow pets at any of our properties unless it is a service animal. If you have a service animal, please let us know at the time of booking so we can make note of this.

Question 61

Where do I send my check?

Accepted Answer

If your stay is in Hawaii, please mail your check to: 
KBM ResortsOffice & Guest Reception3350 Honoapiilani Road Suite #214Lahaina, Hawaii 96761
 
If your stay is in Park City, please mail your check to: 
KBM Resorts1729 Sidewinder Dr. #100Park City, UT 84060

Question 62

How do I complete the second payment of my balance?

Accepted Answer

You should have received an email with a link to finalize payment of your final payment. Please email reservations@kbmresorts.com if you have not seen that email or would like to pay by check.

Question 63

Can I pay with multiple credit cards?

Accepted Answer

Yes, you can! Please email reservations@kbmresorts.com for assistance in splitting payment.

Question 64

Are there resort fees?

Accepted Answer

Some of our resorts do charge a daily resort fee, which covers use of the common areas. This fee ranges from 12-20 USD depending on the resort. Please refer to the property details above to see if that applies to this particular unit.

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Residences at Napili Bay NPG-C11

Accommodations:

3 Bedrooms

Primary Bedroom 1

Primary Bedroom 2

Primary Bedroom 3

2.5 Bathrooms

Bathroom 1

Bathroom 2

Bathroom 3

Living Room

Highlights

Balcony / Patio

Features

Primary Bedroom 1

Features

Primary Bedroom 2

Features

Primary Bedroom 3

Features

Bathroom 1

Features

Bathroom 2

Features

Bathroom 3

Features

Living room

Features

Dining room

Kitchen

Features

Outdoors

Other Features

Policies

Amenities

Linens

Laundry

Heating and Cooling

Arrival

Accessibility

Entertainment

Wifi & Internet

Phone

Children

Floorplan

Cleaning and Sanitization

Safety

Amenities

Environment

Business

Concierge

Transportation

Shops

Rentals

Restaurants

Sports

29 Verified Reviews (4.68 / 5)

Great Spot!

KBM resorts - 3 bedroom condo in Napil, HI

Amazing place and customer service

Excellent experience, close walk to the beach

Truly exceptional property that impressed us thoroughly

KBM Resorts Response:

Warm Retreat, A Smooth, Easy Stay, and We Felt Right at Home

Exceptional Time Away, Relaxing and Stress-Free

Warm Time Away, Comfortable and Convenient

Simply outstanding from start to finish

KBM Resorts Response:

Wonderful property that truly delivered

KBM Resorts Response:

Everything we needed for a perfect getaway

KBM Resorts Response:

Genuinely fantastic experience worth sharing

KBM Resorts Response:

Delighted by every aspect of our stay

Comfortable haven that exceeded expectations!

KBM Resorts Response:

Superb Time Away, Communication Done Right

Cherished Our superb retreat

If your stay is in Hawaii, please mail your check to:

KBM Resorts
Office & Guest Reception
3350 Honoapiilani Road Suite #214
Lahaina, Hawaii 96761

If your stay is in Park City, please mail your check to:

KBM Resorts
1729 Sidewinder Dr. #100
Park City, UT 84060