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Travel Insurance for KBM Hawaii Vacation Rentals

Travel insurance for your KBM Resorts stay is Guest Protect, offered through CSA Travel Protection and underwritten and administered by Generali Global Assistance. It costs 8% of your total booking amount and can be added only at the time you book. Here is what the plan covers, how it handles hurricane evacuations and trips cut short, and how to file a claim if you need to.

By KBM Resorts Local Experts · Last updated 2026-10-31

What the plan is and what it costs

Guest Protect Travel Insurance is offered through CSA Travel Protection and underwritten and administered by Generali Global Assistance. The cost is 8% of your total booking amount. You can add it only at the time you book, and it cannot be added afterward, so it is worth deciding before you complete your reservation. The maximum covered trip cost is $50,000, and standard restrictions and exclusions apply. The policy brochure is available on request from our team, or at kbmhawaii.com/docs/csa-travel-insurance.pdf.

What Guest Protect covers

The plan covers trip cancellation at 100% of trip cost and trip interruption at 150%. Travel delay is covered up to $600, and baggage coverage and baggage delay are $1,000 each. Medical and dental is covered up to $25,000, emergency assistance and transportation up to $1,000,000, and accidental death and dismemberment up to $100,000. You also have 24/7 travel and roadside assistance, concierge booking help, identity theft resolution and telemedicine access. Every benefit is subject to the policy's terms, restrictions and exclusions.

Hurricanes, illness and trips cut short

Mandatory hurricane evacuations are a covered reason under both trip cancellation and trip interruption, subject to the policy's standard terms. General sickness is also a covered reason under cancellation and interruption. If a covered reason cuts your trip short, interruption reimburses 150% of trip cost for unused non-refundable costs, plus the extra cost to get home or rejoin your group. For anything COVID-specific, call Generali at 866-999-4018 to confirm the terms before you decide.

Rental car damage coverage

The plan includes rental car damage coverage up to $25,000, covering collision, fire, flood, theft, vandalism, windstorm and hail. This benefit is not available to Texas residents. It is separate from the optional insurance sold at the rental counter, so the two are worth reading side by side before you pick up your keys. The policy document governs what is and is not covered, and our team can send you the brochure whenever you would like to review it.

How to file a claim

Start with your KBM confirmation number, because the policy is tied to it. Contact our reservations or guest services team, and they will confirm whether the reason is covered and help you gather documentation. You can also file directly at the CSA claims portal or call Generali at (866) 999-4018. Our team can guide you through each step, but coverage decisions are made under the policy document, and we cannot promise that any claim will be paid.

Coverage terms, amounts and eligibility are set by the policy document and may change, so please review the current brochure before you book.

Frequently Asked Questions

Does KBM Resorts offer travel insurance for Hawaii stays?

Yes. Guest Protect Travel Insurance is offered through CSA Travel Protection and is underwritten and administered by Generali Global Assistance. It is available when you book your KBM stay.

How much does travel insurance cost?

The cost is 8% of your total booking amount. The maximum covered trip cost is $50,000, and standard restrictions and exclusions apply.

Can I add travel insurance after I book?

No. The plan is available only at the time of booking and cannot be added afterward. If you would like coverage, choose it before you complete your reservation.

Are hurricane evacuations covered?

Mandatory hurricane evacuations are a covered reason under both trip cancellation and trip interruption, subject to the policy's standard terms. The policy document governs the details, so please review the brochure before you book.

What happens if I get sick before or during my trip?

General sickness is a covered reason under cancellation and interruption, subject to the policy's terms. For anything COVID-specific, please call Generali at 866-999-4018 to confirm the terms.

What does trip interruption pay?

If your trip is cut short for a covered reason, interruption reimburses 150% of trip cost for unused non-refundable costs. It also includes the extra cost to get home or rejoin your group. Standard terms and exclusions apply.

How do I file a claim?

Contact our reservations or guest services team with your KBM confirmation number, since the policy is tied to it. The team confirms whether the reason is covered and helps with documentation. You can also file at the CSA claims portal or call Generali at (866) 999-4018.

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